Terms & Policies

All guests are required to sign a standard waiver of liability upon check-in and registered guests are responsible for the conduct of their pets, invitees, friends and family at all times and will be held financially responsible for any damages caused to property or equipment of Cottonwood Cove Resort. Please ensure that you and your invitees, friends and family understand the following rules & regulations that have been set out to ensure the comfort, enjoyment and safety of our guests as Cottonwood Cove Resort Management Ltd. is charged with enforcing these rules and has the authority to terminate a stay immediately and without refund should any of the requirements set out below not be met. Please see our Covid Update page (linked below) for more information on the current resort responses. Also please note that site assignments may change at any time up to and including the date of arrival although every effort to honour original site preferences will be made.

The front entrance gate to the property is locked nightly. From Canada Day through Labour Day, the gate is open between the hours of 7 am and 11 pm and during the spring & fall seasons the gate is closed approximately at dusk. An emergency phone number to reach onsite staff is posted on the gate should it be required. The speed limits for all motorized vehicles on resort property is 10 km/hr and this limit is strictly enforced with only one warning given. All motorized vehicles, including golf carts, must be operated by a qualified driver with a valid driver's license. Parking in unauthorized areas, including unoccupied RV sites, may require vehicles to be towed at the owners' expense. Improperly parked vehicles not displaying current parking passes may be towed without notice at the owner's expense. Quiet time is observed daily between the hours of 10 pm and 8 am. There will be no tolerance for noisy disturbances between the hours of 11 pm and 7 am and guests are encouraged to phone or text the after-hours line should there be a complaint. Guests are given one warning for noisy disturbances before being required to depart without refund. In consideration for the family atmosphere and general enjoyment of others, excessive noise, loud music, foul language and unruly or disruptive behaviour will not be permitted at any time of day. Visitors are strongly discouraged this year due to COVID 19 and are required to check-in at the office where we will provide them with a parking pass. We do reserve the right to refuse entry to non-registered guests and would like to underline the six person occupancy requirement. Campfires are permitted at each site in the rings provided but must be attended at all times. Propane firepits are allowed also and are available for rent at the office for $5/night plus GST. Please feel free to bring your own firewood as well, but bundles are also for sale at the office. Fireworks are prohibited in the area. Children under the age of 12 must not be left unaccompanied at the pool or within the clubhouse and need to be under the care of a responsible adult at all times. Garbage disposal is available onsite as is beverage container recycling. Most household recycling can be taken free of charge to the Scotch Creek Transfer Station, located between the Resort and the primary local settlement area of Scotch Creek. Grey pedestrian cans located throughout are for incidental litter only and all household waste is to be taken to the proper bins. Jumping off the bridge is strictly prohibited, as is littering and damage to wildlife or vegetation.

Each site is fully serviced with electrical, water and sanitary connections (must be airtight) and also comes with a firepit, picnic table and a lawn area complete with underground irrigation system. Guests are encouraged to water their own lawns as required at their convenience (directions are provided at check-in), otherwise staff will be obliged to enter the site on regular maintenance days and operate the sprinklers for you should the lawn area appear to be under distress from lack of water. PRO TIP: Running through the sprinklers is a popular past-time here for young and old, furred and feathered alike. For the benefit of the lawn, all mats, screw-in dog leads and closed bottomed tents are to be placed on the gravel portions of the site only. Mats or tents found on lawns will be brought to the guests' attention and required to be relocated. Shade or open bottomed tents are welcome to be placed at any place on the site, however please be sure to avoid underground sprinkler lines with pegs. All belongings and vehicles, including slides and open doors, must be fully contained within the guests site boundaries and walking through occupied sites is prohibited. Belongings, especially food or waste that might be an animal attractant, must be secured against wildlife and firepits kept free of food residue.

Check-in time for RV sites and moorage is 2 pm daily and early check-ins, if available, must be pre-arranged with the office. As all site or slip rentals are final sales, there are no refunds for early departure. Departure on the final day is required by 11 am and unauthorized late departures will be charged for an additional nights' stay. Have a question or need assistance? Please call 250-679-2294 during office hours. An after-hours emergency phone number will be provided for you at check-in. Cottonwood Cove RV Resort is privately owned and reserves the right to terminate without refund any reservation for violation of our policies. Further, the resort assumes no responsibility for the use of the grounds or facilities, or for lost, damaged or stolen property occurring to anyone while on resort grounds or in resort facilities. The user assumes full responsibilities for injury or illness occurring to themselves or their party members.

Following are the terms and conditions of rental for an RV rental unit at Cottonwood Cove Resort. These terms and conditions may change without notice. At the time of booking, a non-refundable deposit of 15% of the entire stay is required as well as the following customer information: Name, address, licence plate and phone numbers, ages of all prospective guests. The renter must be 21 years of age or older and there is a maximum of eight (six when Covid restrictions in place) persons per site overnight with a total of four adults. No linens included in the rental rate. You are required to bring your own pillows, bedding, towels, wash cloths, etc.
Cottonwood Cove RV Resort will contact you with a reminder of payment deadline and check-in times. Payment for your stay must be received in full 60 days prior to the scheduled arrival date. The rental fee is non-refundable in the event of cancellation at any time for any reason. If this is a concern please consider purchasing your own trip cancellation insurance from an agent. If no payment is received in advance the reservation will be cancelled without further notice. Taxes for the stay are due upon arrival.

Checking In: 3-7pm
Upon arrival, you will need to check in at the office where you can collect your guest information package, parking permits and provide a damage deposit which is fully refundable within one week of check out (although typically are available within 48 hours if no damage is found), details below. Cottonwood Cove RV Resort reserves the right to recover all losses that may occur as a result of a stay at the expense of the renter.

The damage/cleaning deposit of $500 is to cover cleaning costs or damages to or missing items from the RV unit as a result of your stay. Any repairs and/or replacements required will be invoiced directly against this deposit. The remainder of the deposit, if any, will be returned to you within seven days of check-out along with a full accounting of any charges levied. Repairs requiring an insurance claim automatically forfeit the entire deposit. Damages not covered by insurance and exceeding the amount of the deposit will be invoiced to the guest. Cottonwood Cove RV Resort requires all guests to leave the rental unit as it was found—free from evidence of use or discarded items, any additional cleaning labour will be deducted at the rate of $25/hour or part hour and equipment and/or materials at cost plus 10%. Again, a full accounting of any charges levied against the deposit will be provided to the guest along with any remaining deposit amount within one week of check out. Up to two pets per site are welcome and may join you inside the RV, however damages resulting from pets will be invoiced against the deposit. Any evidence of smoking or pet waste in the rental unit will result in an automatic charge of $200 against the deposit.

After you check in, a resort staff member will guide you through a brief orientation on the use and enjoyment of the site and rental unit—please expect this orientation to last from 15 minutes up to one half hour. A guest's manual will be provided for reference of specific details including expected and acceptable operation of the rental unit and site.

During Your Stay
We hope you will take advantage of the many amenities Cottonwood Cove RV Resort has to offer during your stay.

The rental unit is stocked with basic housewares, cleaning supplies and service for eight people and a complete inventory list including the replacement cost of each item will be available to you for reference. Please alert the office to any required replacements during your stay. Any repairs over and above normal cleaning and RV maintenance (i.e. those guest maintenance responsibilities outlined in the manual provided) must be completed and/or authorized by Cottonwood Cove RV Resort else be redone at the guest's expense. One full 20lb propane tank to accompany the provided barbecue and outdoor fire pit will be available for use during your stay. Additional propane may be purchased on site if desired. Also, RVs require that specific toilet paper be used and two rolls of RV compatible paper per week reserved will be provided. Additional paper required may be purchased from most major stores or at the office.

Basic RV maintenance, i.e. emptying holding tanks, etc. will most likely have to be to be performed during your stay. While all aspects of RVing that will affect your stay will be covered in the initial orientation at check in, It is the guest's responsibility to ensure that all such maintenance is performed punctually and diligently. If there are any questions on the proper use of the RV rental unit or the performance of basic maintenance, please refer to the guest manual provided with your stay or ask any staff member for assistance.

After Check Out
Check out time is 11 am and late check outs will be charged $25 for every hour and part hour after 11 am. Once you have departed, Resort staff will confirm the status of all houseware inventory items as well as the operation of all indoor and outdoor appliances, furniture rental unit amenities, and site infrastructure and prepare for the refund and/or accounting of deposit.

Thanks for booking with us and please let us know if you have any questions regarding these terms of service.