Terms & Conditions
Cottonwood Cove Resort Rules & Regulations
All guests are required to sign a standard waiver of liability upon check-in and registered guests are responsible for the conduct of their pets, invitees, friends and family at all times and will be held financially responsible for any damages caused to property or equipment of Cottonwood Cove Resort. Please ensure that you and your invitees, friends and family understand the following rules & regulations that have been set out to ensure the comfort, enjoyment and safety of our guests as Cottonwood Cove Resort Management Ltd. is charged with enforcing these rules and has the authority to terminate a stay immediately and without refund should any of the requirements set out below not be met. Please see our Covid Update page (linked below) for more information on the current resort responses. Also please note that site assignments may change at any time up to and including the date of arrival although every effort to honour original site preferences will be made.
General Property Information
The front entrance gate to the property is locked nightly. From Canada Day through Labour Day, the gate is open between the hours of 7 am and 11 pm and during the spring & fall seasons the gate is closed approximately at dusk. An emergency phone number to reach onsite staff is posted on the gate should it be required. The speed limits for all motorized vehicles on resort property is 10 km/hr and this limit is strictly enforced with only one warning given. All motorized vehicles, including golf carts, must be operated by a qualified driver with a valid driver's license. Parking in unauthorized areas, including unoccupied RV sites, may require vehicles to be towed at the owners' expense. Improperly parked vehicles not displaying current parking passes may be towed without notice at the owner's expense. Quiet time is observed daily between the hours of 10 pm and 8 am. There will be no tolerance for noisy disturbances between the hours of 11 pm and 7 am and guests are encouraged to phone or text the after-hours line should there be a complaint. Guests are given one warning for noisy disturbances before being required to depart without refund. In consideration for the family atmosphere and general enjoyment of others, excessive noise, loud music, foul language and unruly or disruptive behaviour will not be permitted at any time of day. Visitors are strongly discouraged this year due to COVID 19 and are required to check-in at the office where we will provide them with a parking pass. We do reserve the right to refuse entry to non-registered guests and would like to underline the six person occupancy requirement. Campfires are permitted at each site in the rings provided but must be attended at all times. Propane firepits are allowed also and are available for rent at the office for $5/night plus GST. Please feel free to bring your own firewood as well, but bundles are also for sale at the office. Fireworks are prohibited in the area. Children under the age of 12 must not be left unaccompanied at the pool or within the clubhouse and need to be under the care of a responsible adult at all times. Garbage disposal is available onsite as is beverage container recycling. Most household recycling can be taken free of charge to the Scotch Creek Transfer Station, located between the Resort and the primary local settlement area of Scotch Creek. Grey pedestrian cans located throughout are for incidental litter only and all household waste is to be taken to the proper bins. Jumping off the bridge is strictly prohibited, as is littering and damage to wildlife or vegetation.
Use Of Your Site
Each site is fully serviced with electrical, water and sanitary connections (must be airtight) and also comes with a firepit, picnic table and a lawn area complete with underground irrigation system. Guests are encouraged to water their own lawns as required at their convenience (directions are provided at check-in), otherwise staff will be obliged to enter the site on regular maintenance days and operate the sprinklers for you should the lawn area appear to be under distress from lack of water. PRO TIP: Running through the sprinklers is a popular past-time here for young and old, furred and feathered alike. For the benefit of the lawn, all mats, screw-in dog leads and closed bottomed tents are to be placed on the gravel portions of the site only. Mats or tents found on lawns will be brought to the guests' attention and required to be relocated. Shade or open bottomed tents are welcome to be placed at any place on the site, however please be sure to avoid underground sprinkler lines with pegs. All belongings and vehicles, including slides and open doors, must be fully contained within the guests site boundaries and walking through occupied sites is prohibited. Belongings, especially food or waste that might be an animal attractant, must be secured against wildlife and firepits kept free of food residue.
Ins & Outs
Check-in time for RV sites and moorage is 2 pm daily and early check-ins, if available, must be pre-arranged with the office. As all site or slip rentals are final sales, there are no refunds for early departure. Departure on the final day is required by 11 am and unauthorized late departures will be charged for an additional nights' stay. Have a question or need assistance? Please call 250-679-2294 during office hours. An after-hours emergency phone number will be provided for you at check-in. Cottonwood Cove RV Resort is privately owned and reserves the right to terminate without refund any reservation for violation of our policies. Further, the resort assumes no responsibility for the use of the grounds or facilities, or for lost, damaged or stolen property occurring to anyone while on resort grounds or in resort facilities. The user assumes full responsibilities for injury or illness occurring to themselves or their party members.
Cottonwood Cove Resort Management reserves the right to recover from the deposit all administrative or transactional costs of any cancelled reservation (including a $100 processing fee) and will consider the entire deposit forfeited if a reservation is cancelled within 30 days of the scheduled date of arrival. Some changes to the dates of stay can be made without penalty up to 30 days prior to arrival but all site rents paid are a final sale upon check-in, including moorage. Refunds will not be provided for early departures. If Cottonwood Cove RV Resort is unable to honour a booking due to COVID 19, the entire deposit will be refunded, otherwise the standard cancellation policy applies. RV RENTAL UNITS ONLY: RV rental units are subject to a separate cancellation policy wherein the entire initial 15% deposit is non-refundable at the time of booking and full prepayment for the stay is required 60 days prior to arrival. The rental fee is non-refundable in the event of cancellation at any time for any reason. If this is a concern please consider purchasing your own trip cancellation insurance from an agent. If no payment is received upon 60 days in advance the reservation will be cancelled.
We are pet friendly! Up to two pets per site are welcome and permitted (fees apply) but must be well cared-for, cleaned up after (even at the dog beach), and restrained at all times. All pets must be registered with the office with their name, breed, and the phone number of their best friend. Please don't bring any pets into the Clubhouse or Boardshop where open food is served. Excessive barking or vicious animals cannot be tolerated under any circumstances and failure to comply with this pet policy is grounds for immediate termination of your stay without refund.